Warranty - Customer care

WARRANTY CONDITIONS

American Doors warranty products with free warranty operating when being constructed and installed under the supervision of American Doors.

Product warranty: 

- Free repair.

- Replace the same product.

- Refunds correct value of purchase.

 

Warranty scope:

 
 

- The damaged product is caused by a technical error in the production or installation process.

- Only warranty products at the correct position, American Doors are installed and delivered.

- The product is still in the warranty period.

 

Exclusion Terms.

 

- Customers self-repair products.

- Products scratched, damaged by the customer during use.

- Natural difference in color or wood grain on the door.

- The product is soaked and dried against weevils from within the product itself.

- All impacts due to external environment such as wetness, termites, mice, ... are covered by warranty.

- The product is deformed due to abnormal external environment (too humid, too dry, termite or impacted by electrical equipment, water, chemicals or solvents used by the customer.


 
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